JOB TITLE: Community Center Receptionist

LOCATION: Ma’rib Governorate, Alwadi District

REPORT TO: Community Center Officer

ANNOUNCEMENT CLOSING DATE: 06/03/2024

ABOUT FMF:

The Field Medical Foundation (FMF) has been operating in Yemen for since 2012 during even the most dangerous peak of the conflict in the region. Our staff of dedicated professionals and passionate volunteers are the helping hand that delivers aid from local and/or international partners to those who require it the most, in a country that was already suffering before the war. Today we have helped humanitarian aid reach the hands of more than 9 million vulnerable people in Yemen to help them not only to survive but also to rebuild their lives. We aim to provide a comprehensive approach to providing aid through interventions, which is why we work in almost all sectors of international emergency relief.

*FMF provides work environment which is free of sexual exploitation and abuse, discrimination, and all forms of harassment and abuse of the foundation.

*We undertake rigorous procedures to ensure that only people suitable to work with children and adults’ beneficiaries are allowed to join our organization so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children and adults’ beneficiaries from abuse.

JOB DESCRIPTION:

FMF is seeking a professional and customer-oriented Community Center Receptionist. The Receptionist will play a crucial role in providing exceptional service to beneficiaries and visitors of the community center. The receptionist must have excellent communication skills, knowledge about CP and GBV cases, strong organizational abilities, and a compassionate approach to assisting individuals in need. As a Community Center Receptionist, you will be responsible for various administrative tasks and ensuring the smooth operations of the front desk.

RESPONSIBILITIES:

• Receiving beneficiaries at the front desk of the community center by greeting, welcoming, directing and announcing them appropriately – Maintaining visitors’ logbook.
• Register new visitors (KOBO form) and scheduling appointments for them for direct service delivery.
• Provide the visitors by basic information about the community center services.
• Provide clerical support functions to the Community Center.
• Based on basic information collection, conduct a quick screening for the cases for categorizing, filtering and referring to social workers for social assessment and case identification.
• Direct and accompany the cases to the concerned social worker or specialist (lawyer, psychologist, psychiatrist).
• Ensure that all urgent cases are detected and directly referred for assessment of possible immediate intervention.
• Renewing all the community center’s offices’ labels.
• Inform visitors about the CC complaints and response mechanism and its hotline services – providing numbers to be called.
• Maintaining the reception area clean, quiet and well organized.
• Documentation and Reporting: Assist in maintaining accurate records and reports related to visitor statistics, inquiries, and appointments. Ensure that data is entered correctly and in a timely manner.
• And any other relevant duties as required.

POSITION REQUIREMENTS:

• Working experience in a humanitarian/recovery context (PROTECTION).
• Demonstrated familiarity with case management principles, standards and procedures.
• Readiness to commit and adhere to the values, mission and vision of FMF.
• Very good written English and ability to write good quality reports.
• Excellent interpersonal and communication skills.
• Excellent analytical skills, observation and analysis capacity.
• Very strong interpersonal skills: strong communication and diplomatic skills.
• Ability to deal with heavy work pressure.
• Self-motivated, results-driven and excellent sense of organization.
• Advanced computer skills in MS Office programs, particularly Excel.
• Attention to details, accuracy and structured way of approaching task
• Documented results related to the position’s responsibilities.

NOTE: Applicants are requested to apply as soon as possible; the interviews will be done in a rolling basis.

HOW TO APPLY: 

• The deadline for receiving applications is Wednesday, March 6, 2024 
• Interested candidates are requested to submit their application by (CLICKING HERE) 
• Only short-listed candidates will be contacted.