{"id":4251,"date":"2021-11-01T15:23:13","date_gmt":"2021-11-01T15:23:13","guid":{"rendered":"https:\/\/fmfyemen.org\/en\/?p=4251"},"modified":"2021-11-01T15:23:13","modified_gmt":"2021-11-01T15:23:13","slug":"hotliner-1","status":"publish","type":"post","link":"https:\/\/fmfyemen.org\/en\/hotliner-1\/","title":{"rendered":"Hotliner (1)"},"content":{"rendered":"

Position: Hotliner (1)<\/strong>
\nLocation:<\/strong> Aden\u00a0<\/strong>
\nStatues of Contract:<\/strong> Short term contract.
\nDeadline: 07-11-2021<\/strong><\/p>\n

Field medical foundation (FMF):<\/strong>
\nFMF is a non-profit and non-governmental organization aiming to provide health, nutrition, food security and protection services as a humanitarian response to the escalating socio-economic situation in Yemen since 2012.
\nUnder UNHCR partnership and funds, FMF will implement a protection project entitled: \u2018Provision of life-saving protection services to IDPs and conflict-affected PoCs in south Yemen\u2019 to respond and address the protection needs of IDPs, Returnees and conflict-affected community in South Al-Hudaydah, Abyan, and Al-Dhale’e.<\/p>\n

Duties and Responsibilities:<\/strong>
\n\u2022 Regularly verify a percentage of the monthly assessment and log the observations into the UNHCR system.
\n\u2022 Answer the beneficiary hotline phone, answer questions immediately if possible. If not, refer the cases to UNHCR CBI field focal points for further follow-up and resolution.
\n\u2022 Explain to the beneficiaries; They have been selected for cash assistance, how and where to receive cash, how much assistance they will receive, and how long.
\n\u2022 Communicate any CBI messages with the UNHCR beneficiaries when required.
\n\u2022 Log all received complaints\/feedback in the CFM database.
\n\u2022 Refer the complaints required partner’s field verification to the partner’s hotline and ensure that the complaints were successfully addressed.
\n\u2022 Report any sensitive or urgent feedback to the UNHCR CBI field focal point.
\n\u2022 Continuous follow with the partner’s hotline to ensure the status and the documentation of all complaints received in the day.
\n\u2022 Any other duties as may be required.<\/p>\n

Job Requirements:<\/strong>
\n\u2022 A university degree in Social Sciences or any relevant field.
\n\u2022 1 year of experience working in Complaint and Feedback Mechanism.
\n\u2022 Strong conceptual and practical understanding of protection issues and specifically FMF\u2019s approach to and role in protection work including analysis and advocacy.
\n\u2022 Analytical skills and strategic thinking including experience developing analysis and strategies for protection.
\n\u2022 Very good knowledge of the MS office software (Word, Excel, Outlook, PowerPoint); and e-data applications.
\n\u2022 Knowledge of M&E related field-work such as surveys, sampling and data collection methodologies
\n\u2022 Strong understanding of humanitarian principles and protection guidelines, and familiarity with case management principles, standards and procedures.
\n\u2022 Native Arabic and strong English skills are essential.
\n\u2022 Readiness to commit and adhere to the values, mission and vision of FMF.
\n\u2022 Be available for regular trainings provided by FMF and support in identifying staff training needs.
\n\u2022 Attention to details and ability to communicate professionally and effectively \u2013 practical and problem-solver.
\n\u2022 Able to ensure quality delivery in stressful environment, punctuality and respect for rules and procedures, and to adhere to deadlines.
\n\u2022 Ability to deal with heavy work pressure.
\n\u2022 Documented results related to the position\u2019s responsibilities.<\/p>\n

Note:<\/strong>
\nApplicants are requested to apply as soon as possible; the interviews will be done in a rolling basis.<\/p>\n

How to Apply:<\/strong><\/p>\n

Interested candidates are requested to submit their application by<\/span> (Click here<\/a>)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Position: Hotliner (1) Location: Aden\u00a0 Statues of Contract: Short term contract. Deadline: 07-11-2021 Field medical foundation (FMF): FMF is a … Read More<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"categories":[69],"tags":[],"class_list":["post-4251","post","type-post","status-publish","format-standard","hentry","category-jobs"],"_links":{"self":[{"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/posts\/4251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/comments?post=4251"}],"version-history":[{"count":0,"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/posts\/4251\/revisions"}],"wp:attachment":[{"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/media?parent=4251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/categories?post=4251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fmfyemen.org\/en\/wp-json\/wp\/v2\/tags?post=4251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}